Refund policy

At Aurare, we carefully inspect and pack every piece before it is dispatched to ensure that it reaches you in the best possible condition.

Customers may request to cancel their order within 24 hours of placing the order.

Once the 24-hour cancellation window has passed, the order cannot be cancelled, as it may have already entered our processing or packaging stage.

We offer no refunds or exchanges

Due to the hygienic nature of our jewellery and to maintain the highest standards of hygiene for all our customers, we do not generally offer refunds or exchanges once an order has been placed and delivered. We therefore request you to carefully review your order details, including the product, size, colour, and other specifications, before placing your order.

In case of damaged or incorrect products:

If your order arrives damaged, defective, incorrect, or with any issue attributable to us, please contact us at info.aurare@gmail.com within 24 hours of delivery.

To help us resolve the issue promptly, please include:

Your order number

Clear photographs/videos of the product and packaging

A brief description of the issue

We will review the matter and, where appropriate, try our best to provide a suitable resolution, which may include a replacement or another appropriate solution.

For any questions or concerns regarding your order, please contact us at info.aurare@gmail.com .